Warranty, Refund, and Return Policy

At Yardig, we are committed to offering quality products and ensuring customer satisfaction. Below is the warranty, refund, and return policy for all products sold through Yardig website.

In this policy “you” or “your” refers to a Customer, and “us”, “our” or “we” refer to Yardig. Where there are exceptions to Yardig’s Warranty Policy (including supplier specific warranty, refund and returns policies are different to this policy), this is noted in this Warranty Policy.

1. Warranty for Products Sold through Yardig

All products sold through Yardig come with guarantees that cannot be excluded under the Australian Consumer Law. This warranty does not limit any rights and remedies you may have under the Australian Consumer Law.

In addition to your rights under the Australian Consumer Law, Yardig offers a 12-month warranty on products sold through Yardig website which are found to be faulty or damaged, except (and subject to the Australian Consumer Law):

1. if expressly stated otherwise on the product listing – please refer to the product listing for the express warranty period;
2. in relation to accessories or bonus gifts (as noted as such in a product listing); or
3. if the fault or damage is due to:
   1. normal wear and tear
   2. damage arising from improper assembly or modification of the product;
   3. damage arising from abnormal use or abuse of the product;
   4. damage, wear and tear as a result of improper or lack of maintenance and/or care of the product (e.g. of fabric, leather or timber); or
   5. damage to external product packaging only.

We will assess each warranty claim on a case-by-case basis. Depending on the nature of the damage or fault, we may arrange to:

1. send missing parts (if applicable);
2. suggest a method of self-repair (if applicable).
3. replace the product (subject to availability);
4. offer an alternative product; or
5. offer a partial or full credit voucher or refund.

2. Making a Warranty Claim for damaged goods or missing parts

1. Warranty claims should be sent to us via our email address info@yardig.com.au.
2. The following should be included in the message:
   1. order number;
   2. the quantity of each product and/or part missing, faulty or damaged; and
   3. an image or video (of acceptable quality) of the product that clearly shows:
      1. the fault or damage (if applicable)
      2. what part is missing (if applicable);
      3. the product in the original packaging (if applicable); and/or
      4. the product’s instruction manual with the fault or damage and/or missing part indicated, for example by circling the area damaged or from which a part is missing (if applicable).In addition, please provide a brief explanation of the fault or damage, and what the customer is requesting, i.e. refund, credit or replacement of parts/product.
3. All images and videos should be of acceptable quality that allows us to assess the claim – thumbnail images are not considered to be acceptable quality as we cannot make a clear assessment of alleged faults or damage.
4. A customer should not dispose of items before a warranty claim has been made and finalised, as we may ask for items to be inspected. We reserve our rights, subject to the Australian Consumer Law, to not provide a credit, replacement or refund in cases where goods are disposed of by the customer before a warranty claim has been finalised.
5. Please do not return the product to us or suppliers unless instructed to do so. If we need the product returned, we will provide a return label for this purpose. Any postage cost incurred by the customer for return postage will not be refunded if it is found that there is no valid warranty claim and/or and the return label has not been provided.
6. For missing parts, once we have received the necessary details, and validated the claim, we will issue the part to be dispatched to the customer as soon as practicable after we have confirmed the spare part is available for dispatch. Dispatch of spare parts from our warehouse can take up to two working days. If no spare part is available in a reasonable period, we will provide an alternative solution in-line with our obligations under the Australian Consumer Law.
7. Any delivery delay should be reported by you to us within 10 working days from the date of dispatch. Any delivery delay will be investigated by our courier partner, which can take up to two working days . If we receive no update within two working days of notifying the partner, we will offer an appropriate remedy in accordance with the Australian Consumer Laws. For delivery time frames, please visit our shipping guide. Due to ongoing unforeseen occurrence of natural disasters from time to time, delivery time frames can be affected. Your patience in such cases would be highly appreciated.

3. Refund, Return, and Replacement Procedure for damaged/faulty goods or missing parts

If you are is entitled to a refund:

• We will advise if the product needs to be returned by the customer
• Refunds will be issued to the original payment method used to place the order

If you are entitled to a replacement or spare part, we will inform you whether the product needs to be returned. If you are is entitled to a replacement product or spare part, but:

1. there is an address discrepancy with the order (which is due to your error as a customer) such that the product/part is returned to us, a cost of Return To Sender (if applicable) and re-delivery cost will be imposed by us on you for any products returned to us as the sender; and/or
2. an incorrect product is returned to either Yardig or the Supplier’s warehouse, neither Yardig nor the Supplier will be responsible for these products or have any obligation to return these to the customer

4. Change of Mind Refund Requests

4.1. We do not accept change of mind refund requests for:

• • Health and safety products
  • Bulk purchases (including pallet orders or pick-ups)
  • Opened packages

4.2. Change of mind requests are only considered if made within 14 days of delivery.

4.3. Some of our suppliers’ products are subject to a different change of mind policy than the one outlined in this Warranty Policy. In such cases, we will follow the applicable change of mind refund policy of the supplier.

4.4  All items returned to Yardig or a Supplier as a result of incorrect or incomplete delivery information will be treated as a change of mind return, including items returned to sender due to being unclaimed.

5. Change of Mind Request Procedure

1. You must consult with us about any change of mind refund request. Please do not return the product to us without our prior consultation. If no consultation has occurred, a refund will not be provided.
2. . Please send a email via info@yardig.com.au for individual order. Please provide us with the pictures or video (or an acceptable quality) that shows the condition of the received product and an explanation about why the customers would like to return the product, and if the item is eligible for a refund.
3. We prefer that returns due to a change of mind are done at your arrangement.
4. If a change of mind request is accepted, and:
   1. you have been provided with the return label, we will refund the item price and the shipping fee minus return postage and a restocking fee of 10% of the item price and the shipping fee; or
   2. you have not been provided with the return label, we will refund the item price and the shipping fee minus a restocking fee of 10% of the item price and the shipping fee; and/or
   3. the customer changes their mind before the item is received and requires the action of Return to Sender (RTS), we will refund the item price and the shipping fee minus a restocking fee of 10% of the item price and the shipping fee. Refund for RTS will be provided after the item is received at our/supplier warehouse facility.

6. Product Recalls

If a product recall is issued, Yardig will advise you of the relevant procedure and necessary actions.

Last updated: 20 February 2025